Fetching Pet Company

Privacy Policy & SMS Terms and Conditions

Effective date: October 19, 2026

Fetching Pet Company (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and disclose information when you visit our website, book services, make payments, or communicate with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information, including your name, email address, telephone number, and address.
Booking and service information, including reservations, appointments, pet details, care instructions, and records you provide for your pet’s services.
Payment and transaction information, such as payment status and purchase history. Payments are processed through Square.
Communications, including inquiries, email and text messages, marketing preferences, and records of consent or unsubscribe requests.
Website usage information, such as IP address, browser and device information, pages visited, and interactions with our website, collected through cookies and similar technologies.

2. How We Use Information

We use information to manage bookings, provide pet care services, process payments, respond to questions, send service updates, maintain business records, improve our website, and protect against fraud or misuse.

We also use information to send marketing emails and, with your separate SMS marketing consent, promotional text messages. Agreeing to receive marketing emails does not constitute consent to receive marketing texts.

3. Providers We Use

We use the following providers to support our business:

Wix: website hosting and website features.
ProPet: bookings, customer records, and service-related communications.
Square: payment processing.
Mailchimp: email marketing through our ProPet integration.
Twilio: text message delivery through our ProPet integration when our SMS program is available.

These providers process information needed for their services. Their own privacy policies also describe how they handle information when you interact with their services.

We may disclose information when required by law or when reasonably necessary to protect rights, safety, or security. The specific protections for mobile information and SMS consent below apply to our messaging program.

4. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support website functions and understand how visitors use the site.

Where enabled, tools such as Google Analytics and Meta Pixel may collect device identifiers, IP addresses, browsing activity, and website interactions. These tools help measure website traffic, evaluate advertising, and show relevant advertisements. Their providers may associate this information with information they already hold.

You can manage cookies through your browser and, where available, the website’s cookie preferences. Disabling certain cookies may affect website functionality. Blocking cookies alone may not stop every form of tracking.

Depending on applicable law, advertising-related disclosures of website information may be considered “sharing” or a “sale,” even when no money is exchanged. Contact us to ask about applicable privacy choices. This website tracking provision does not authorize sharing mobile numbers or SMS consent for another company’s marketing.

5. Email Marketing

We use Mailchimp through ProPet to send marketing emails, including news, offers, and service updates.

You can unsubscribe from marketing emails using the unsubscribe link in those emails or by contacting us. Unsubscribing from marketing emails does not prevent necessary booking, payment, or customer service communications.

6. SMS Privacy

When you enroll in or use our text messaging program, we collect your mobile number, consent and opt-out records, message content, and information needed to deliver and respond to messages.

We use this information to provide the communications you requested, coordinate services, manage your preferences, honor opt-outs, and maintain required records.

We do not sell or rent mobile phone numbers, SMS opt-in information, or SMS consent records. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent are excluded from other information-sharing categories in this policy. We do not transfer your consent to another business. Information may be processed by providers necessary to operate our text messaging service, including ProPet, Twilio, messaging aggregators, and wireless carriers, solely for that purpose and not for their own marketing.

7. Information Retention and Security

We retain information for as long as reasonably needed to provide services, maintain business records, resolve disputes, and meet applicable obligations. We may retain consent and opt-out records to document your preferences and prevent unwanted messages.

We use reasonable safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure.

8. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional rights, including rights concerning targeted advertising or certain disclosures of information.

We will handle requests as required by applicable law and may need to verify your identity. Some information may need to be retained for legal, transaction, or recordkeeping purposes.

For privacy requests, email info@fetchingpetcompany.com or call 618-505-7575.

9. SMS Terms and Conditions

Program Description

Fetching Pet Company’s SMS program provides service-related messages, including booking confirmations, appointment reminders, reservation changes, grooming status notifications, pick-up reminders, payment notifications, customer service responses, and follow-up messages.

Customers who separately opt in to promotional texts may also receive special offers, promotions, and company news.

Consent

By voluntarily opting in to a messaging program, you authorize Fetching Pet Company to send automated and non-automated texts to the number you provide for the purposes described when you enroll.

Providing a telephone number or making a booking does not, by itself, enroll you in promotional texts. Consent to receive text messages is not a condition of purchasing products or services.

You confirm that you are authorized to use the mobile number provided. Please notify us if your number changes.

Message Frequency and Rates

Messages may be recurring. Message frequency varies based on your bookings, interactions, and the messaging programs you join.

Msg & data rates may apply. Contact your wireless provider for details about your plan.

Opting Out

Reply STOP to any Fetching Pet Company text message to unsubscribe at any time. You may receive one final confirmation message. No further messages will be sent through that messaging program unless you opt in again.

For assistance with an opt-out request, call 618-505-7575 or email info@fetchingpetcompany.com.

Help

Reply HELP for assistance, call 618-505-7575, or email info@fetchingpetcompany.com.

Delivery

Message delivery depends on wireless carrier and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

Privacy

Our collection and use of SMS information are described in the SMS Privacy section above.

10. Changes to This Policy

We may update this policy and these SMS terms by posting a revised version with an updated effective date. Updates do not expand your messaging consent without any additional consent required by applicable law.

11. Contact Us

Fetching Pet Company
Email: info@fetchingpetcompany.com
Phone: 618-505-7575
Texting number: 618-505-4249